Privacy Policy

At The Art River (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.theartriver.com, purchase our products, or interact with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

The Art River is an Indian lifestyle brand offering handcrafted accessories, apparel, homeware, and other artisanal products. We proudly serve customers across India and around the world.

Contact Information

The Art River
Website: https://theartriver.com
Email: hello@theartriver.com
Phone / WhatsApp: +91 85830 83024

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Billing Address
• Shipping Address
• Email Address
• Phone Number
• Order Information
• Payment Details (processed securely through third-party payment providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referring Website
• Cookies and Similar Technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products and services
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send newsletters and promotional communications if you have subscribed

4. Payment Information

The Art River does not store your complete credit card, debit card, UPI, net banking, or other payment credentials.

Payments are processed securely through trusted third-party payment gateways. These providers process your payment information according to their own privacy policies and security standards.

5. Shipping Information

To deliver your orders, we may share the following information with our courier and logistics partners:

• Name
• Shipping Address
• Phone Number
• Email Address (where required)

This information is shared solely for the purpose of fulfilling your order.

6. Cookies

Our website uses cookies and similar technologies to:

• Remember your shopping cart and preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience
• Measure marketing effectiveness

You may disable cookies through your browser settings. However, some features of the website may not function properly.

7. Marketing Communications

If you choose to subscribe, we may send you updates regarding:

• New Collections
• Product Launches
• Special Offers
• Promotions
• Brand News

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with:

• Payment Service Providers
• Shipping and Logistics Partners
• Website Hosting Providers
• Technology and Analytics Service Providers
• Professional Advisors
• Government Authorities when required by law

9. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Maintain financial and tax records
• Resolve disputes
• Comply with legal obligations

Once the information is no longer required, it is securely deleted or anonymized.

10. International Customers

The Art River is based in India and ships products worldwide.

If you access our website or place an order from outside India, your information may be transferred to, stored, and processed in India or in countries where our trusted service providers operate.

By using our website, you consent to such transfers in accordance with applicable data protection laws.

11. Your Rights

Depending on your country or region of residence, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Restrict or object to certain processing
• Request a copy of your personal data
• Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

12. Privacy Rights for Indian Customers

If you are located in India, your personal information is processed in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

You may request access to, correction of, or deletion of your personal information by contacting us.

13. Privacy Rights for International Customers

If you reside in the European Economic Area (EEA), the United Kingdom, Switzerland, California, or another jurisdiction with applicable privacy laws, you may have additional rights under those laws, including:

• Right to Access
• Right to Rectification
• Right to Erasure (“Right to be Forgotten”)
• Right to Restrict Processing
• Right to Object to Processing
• Right to Data Portability
• Right to Withdraw Consent

We will respond to such requests in accordance with applicable legal requirements.

14. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

15. Data Security

We implement appropriate administrative, technical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of these third-party websites. We encourage you to review their respective privacy policies before sharing your personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any changes will be posted on this page along with the updated “Last Updated” date. Continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Art River
Website: https://theartriver.com
Email: hello@theartriver.com
Phone / WhatsApp: +91 85830 83024

We will make every reasonable effort to respond to your inquiry promptly and in accordance with applicable data protection laws.