Shipping

Thank you for shopping with The Art River. Every product is thoughtfully handcrafted with care, and we strive to deliver your order safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

• All orders are processed after payment has been successfully received.
• Orders are typically processed within 2–5 business days.
• During peak seasons, sales, or holidays, processing times may be slightly longer.
• Customized or made-to-order products may require additional processing time, which will be communicated at the time of purchase.

2. Shipping Within India

• We ship to most locations across India through trusted courier partners.
• Estimated delivery time is 3–7 business days after dispatch, depending on your location.
• Delivery timelines are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

3. International Shipping

We proudly ship to customers worldwide.

• International delivery typically takes 7–21 business days after dispatch, depending on the destination country and customs clearance.
• Delivery times are estimates and may vary due to local customs procedures, courier delays, or public holidays.

4. Shipping Charges

• Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.
• Any applicable shipping charges will be displayed before you complete your purchase.

5. Customs Duties & Taxes

For international orders:

• Import duties, customs fees, VAT, GST, or other local taxes may be charged by your country’s customs authorities.
• These charges are the responsibility of the customer unless otherwise stated.
• The Art River has no control over these charges and cannot estimate their amount.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details.

You can use the tracking number provided to monitor the status of your shipment.

7. Incorrect Shipping Information

Please ensure that your shipping address, email address, and phone number are accurate before placing your order.

The Art River is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if a package needs to be re-shipped due to an incorrect address.

8. Delivery Delays

While we work with reliable shipping partners, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier service delays

We appreciate your patience and understanding in such situations.

9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

• Your Order Number
• Photos of the damaged package or product (if applicable)
• A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

10. Refused or Undeliverable Shipments

If a shipment is returned to us because:

• The customer provided an incorrect address,
• The shipment was refused,
• The package was not collected,

any additional shipping charges required to resend the package will be the customer’s responsibility.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

The Art River
Website: https://theartriver.com
Email: hello@theartriver.com
Phone / WhatsApp: +91 85830 83024

We are committed to making your shopping experience smooth and enjoyable and are always happy to assist you.